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With a small intimate team of five, a client database of over 2,500 and her own new premises, Jacqueline Knapp has gained, and is still continuing to gain, a solid reputation within the mortgage marketplace. Jacqui has now over 25 years’ in the business, starting out in life with the Yorkshire Bank, to owning her own successful mortgage company for the last nine years. Jacqui still manages to combine excellent professional advice with a personal touch sadly lacking in today’s society. Regulated by Financial Services Authority - Your home may be repossessed if you do not keep up the repayments on your mortgage! As Jacqui says: “Buying or remortgaging your home is still probably the largest financial commitment anyone can make in their life.” Having arranged mortgages from a few thousand pounds to over a few million pounds, Jacqui treats each client on an individual basis and with the importance as if the mortgage were her own. Jacqui’s main strength is that she actually listens and cares about what the client wants. Not just for their current needs, but for future needs too. The main priority is to ensure that every client goes away feeling comfortable with the financial advice they are given. Jacqui’s team has a wealth of experience and youth. It consists of Julie King, Michelle Farnill and Jill McGlynn, who have also had over 20 years’ experience each with the Yorkshire Bank. Laura Dennison, qualified mortgage advisor and the latest recruit, Jacqui’s daughter Jessica Hartley, also make up the team. To Jacqui’s team, a mortgage is not just a “one off sale”, there is continued support throughout the full term of the mortgage with reviews on an annual basis to ensure that advice given is still suitable.