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Alternative clothing, footwear and jewellery... for something a little different. Doc Black provides the very latest and best in alternative, rock and emo styles... We have stores in the Metrocentre (Gateshead) and Eldon Square (Newcastle).

Tyne & Wear Archives is part of Tyne & Wear Archives & Museums and is the county record office for the Tyne and Wear metropolitan area - Gateshead, Newcastle, North Tyneside, South Tyneside and Sunder

•60 Metro stations in Newcastle, Gateshead, Sunderland, North Tyneside and South Tyneside. •Connecting you to the heart of both Newcastle and Sunderland city centres, railway stations and Newcastle Airport. •Metro is committed to providing a high quality and value for money service. Market research on Metro Safety on Metro Accessibility Cycles Metro lost property Lost season tickets Park and Ride by Metro Dogs Penalty Fares School liasion Filming and photography Advertising on Metro Metro Conditions of Carriage Tyne and Wear Metro are introducing new and exciting community initiatives to enable local people, charitable organisations and businesses to participate in building stronger and more active communities as well as strengthening links in building proactive relationships. By becoming involved in these new investment projects you will not only help raise awareness of your group or organisation but will encourage people to inspire passion, respect as well as raise the spirits of residents and businesses by improving local neighbourhoods. There are many ways we aim to introduce these initiatives and some can be tendered to meet your needs if you are looking for specific projects. Our ideas include: •Adopt a Station •Metro Gardens •Metro Arts •Meet your Manager (look out for the latest dates!) •Community Noticeboards We anticipate groups to undertake a number of functions: •Create a welcoming approach to passengers •Introduce a visually appealing environment •Maintain cleanliness and litter free stations •Use the station as a gateway for businesses, communities or groups Typically we are looking for low-maintenance projects but at the same time create a refreshing impact to welcome our passengers. We are looking for passionate and enthusiastic people who are keen to pass on their skills and knowledge to various community groups or businesses who want to increase their profile in a local area. These groups can be local residents, friends and families, youth groups or fellow enthusiasts or aspiring businesses: •Local residents •Businesses •Community groups •Charitable organisations and voluntary groups •Schools and Universities •Volunteers By participating in these projects you will be able to experience many benefits by: •passing on your expertise and knowledge •increasing your social skills and self confidence •becoming more aware of the local surroundings •getting out and about more often •meeting new people •personal achievement by helping others •raising the profile of your business Whether you are a keen gardener who can arrange floral displays; encourage others to be creative or simply a business keen in community development - your recognition will be showcased to thousands of Metro passengers on a daily basis. For further information, please contact our Stakeholder Engagement Officer at jenni.duncan@twmetro.co.uk or give her a call on 0191 470 1784. For general enquiries please call 0191 203 3600. Nexus is investing £385m in new track and technology, better stations and refurbished trains right across the system. The work is essential to make sure Metro keeps serving Tyne and Wear for decades to come. They'll let you: Pay by coins, notes or credit/debit card Buy weekly MetroSaver and Network One tickets Buy multiple tickets at once if you are travelling as a group New ticket machines arriving on: Friday 4 November at Palmersville station Thursday 1 December at Tyne Dock More dates and stations to be announced soon. Our fleet of Metrocars is being fully refurbished by specialist contractors. They will feature a completely new interior, with new seats, floors and improved lighting, plus better accessibility for wheelchair users. Oh, and they're getting a smart new look too. Look out for the first refurbished train entering service in early December. DB Regio Tyne and Wear Ltd has been appointed to operate the trains and stations on behalf of Nexus, which owns, manages and is modernising the Tyne and Wear Metro. We are committed to providing a high quality and value for money service that reflects the spirit and aspirations of all our passengers in Tyne and Wear. Our aim is for passengers to enjoy trains that look and feel ‘as new’, stations that are smart and welcoming, infrastructure and technology that is modern and functional and a level of service that is a role model for service excellence. This Passenger Charter tells you what to expect when travelling on the Metro, what changes we are making to improve your journey and how you can contact us with your feedback or concerns. Metro performance Metro aims to maintain high standards of reliability. To see how we have performed this period, have a look at the attatchment below 'Here's how well Metro is performing'. Comments and complaints We aim to answer 95% of all formal complaints received by letter or Customer Response Form within ten working days and emails within five working days. In the four week period between 16 October - 12 November 2011 we answered 100% of letters and Customer Response Forms within ten working days and 100% of email contacts within five working days. In total we received 299 complaints and 7 contact of praise/thanks. Breakdown of the complaints received Safety and security - 29 Train service provision - 118 Ticket machine faults - 62 Staff conduct/availability - 33 Trackside quality - 0 Station quality - 11 Information at station/on Metrocars - 12 Other - 34 Train service performance complaints increased, as a result of a signalling fault, train failure and service suspensions due to a points fault, track fault and cable theft. Service disruptions have in turn raised the number of complaints received about information at stations and on trains. Light Rail Awards Operator of the Year for 2011 Bridge Card Valid on:Bus Ferry Metro Nexus, in partnership with bus operators and the 5 local authorities in Tyne and Wear are introducing the Bridge Card to anyone who may need additional support whilst travelling. Magpie Mover Valid on:Bus Ferry Metro However you get to and from Newcastle United home games, only one travel ticket is valid on most buses, Metro, train and ferry* - the Magpie Mover Ticket from Network One, exclusively for Newcastle United season ticket holders. Metro single fares Valid on:Ferry Metro Rail Single tickets are valid on Metro, Shields Ferry* and on the train between Newcastle and Sunderland. Rail single and return fares Valid on:Metro Rail The single adult rail fare for journeys on Northern Rail services between Newcastle and Sunderland is £2.60. Adult day tickets Valid on:Bus Ferry Metro Rail If you are making more than a single or return journey in one day, using bus and Metro, or buses run by different operators, save money with a day ticket or Transfare. Metro day tickets Valid on:Ferry Metro Rail DaySaver tickets allow unlimited travel on various forms of transport. Travel times and prices vary depending on the type of DaySaver. Family/group day tickets Valid on:Bus Ferry Metro Rail Explorer North East family ticket is valid for a family of two adults and up to three children (under 14) for a whole day's unlimited travel in Tyne and Wear and beyond. Season tickets Valid on:Bus Ferry Metro Rail If you're travelling regularly on Metro and bus, or using buses run by different operators, save money with a Network One Travel Ticket. Metro season tickets Valid on:Ferry Metro Rail If you commute or travel on Metro regularly then the MetroSaver, Corporate MetroSaver season ticket or Metro Class Travel pass may be for you. Child day tickets Valid on:Bus Ferry Metro Rail Young people who have an Under 16 Card can travel on public transport in Tyne and Wear for just £1 a day by buying a CAT (Child All-day Ticket). Metro child fare Valid on:Metro Children under the age of five travel free on Metro. Under 16 year olds with an Under 16 Card can travel on the concessionary child fare. Children without an Under 16 Card can travel for the commercial child fare. Child season ticket Valid on:Bus Ferry Metro Rail School Passes allow you to pay for school journeys in advance so there is no need to find change for fares every day. Metro concessionary fare Valid on:Ferry Metro Rail Travel for free on Metro with a Metro Gold Card! Metro student season tickets Valid on:Ferry Metro Rail 16-18 Metro Student Cards and Metro Student Cards (18 and over) allow unlimted weekly or monthly travel on Metro, Shields Ferry* and local rail services. Student season tickets Valid on:Bus Ferry Metro Rail Full-time students aged 16 and over can save loads of money with a Network One Student Ticket. New Deal season tickets Valid on:Bus Ferry Metro Rail If you're in the Government's New Deal Programme you can buy a discounted Network Travelticket when you show your ID card (supplied by the Employment Service).

Whether you've never sat behind the wheel before or you feel you're not progressing in your current learning and want to try a different approach, try Excel today! We are also approved by the Driving Standards Agency (DSA) to deliver the Pass Plus training course. This is a great way to further your skills once you've passed the test and can significantly reduce expensive insurance premiums for new drivers. As well as teaching learners we also specialise in training those who may need to take a retest due to reasons such as a driving ban. Excel is located close to two DSA Driving Test centres and we can even arrange your test for you with no additional admin fees! Please feel free to use this Facebook page or contact us via our website at www.excel-driver-training.co.uk with any questions you may have. You can also call us on 0800 862 0822.

A fresh food shop based in Gateshead, sourcing the best local ingrediants to blend the best in quick lunch sandwiches and takeaway home dinners. Hit us up on Twitter @Cherry_knots :)

Peel2Save is the brilliant new fundraising card, launched in the summer of 2011, that is taking the UK by storm. The credit-card sized cards fit neatly into your wallet or purse and each contain 64 (yes really!) peel off coupons – each one promoting a great local business in your area. The cards cost £10 each but typically contain over £300 of value and every card is sold in aid of for local good causes in your area. Everything from schools, churches, sports clubs, hospices and other charities are benefitting from Peel2Save