Hanging Monkey Arts
This next bit is the legal stuff.
To cover DSR:
Contact Details:
Louise Garbutt
43 Lowhills Road
Peterlee
Durham
SR8 2DJ
Products and their Environment:
Please be aware that all my items are made with a number of different programs. and therefore I should be able to cover all requests. In the event that I can not, I would be happy to recommend other businesses.
Payment:
Payment can be made via Paypal when you check out when using the shopping cart or an invoice will be sent to your Paypal account. At the moment this is the only way we can accept payment when purchasing directly from us.
We can offer alternate ways to pay if you would like to e-mail us to place an order.
we can accept a payment by cheque. Cheques upon receipt take 5 to 7 working days to clear and goods will not be dispatched until cleared funds are available. Commissioned items will require full payment, which includes a 50% non-refundable deposit . If full payment for goods ordered for a commission are not received within 7 days of confirmation from us we will assume cancellation and the deposit will be retained to cover the costs of materials, unless certain circumstances forbid this ie: holidays, bereavement then we will keep the item till such time as you are ready to continue the contract at our discretion.
We do not at this time accept credit cards and do not accept payment via cash transfer companies.
Cancellation:
You have the right to cancel your order up till 7 days after you have received your item(s) this gives you time to inspect them and contact us in writing (with exception of commissioned items). If we do not hear from you within the 7 days we will assume all is well and you are happy with your product. If you do wish to cancel we will refund all money paid including original shipping costs, you will assume responsibility for return postage. consumers are under a statutory duty throughout the period of cancellation to retain possession of the goods and take reasonable care of them.
If when purchasing an item and a free gift is given you are also responsible for returning that item along with the original item purchased should you cancel the order.
With commissioned items you have up till the deposit is paid to cancel your order; once the deposit is paid and we have confirmed receipt of the deposit we will be in agreement that the item is in the process of production and due to the unique nature of the item it would not be possible to resell the item. If you do decide to cancel after the production has started then the initial deposit is non-refundable.
Returns:
When a product reaches you and you are not satisfied with it please contact us in the first instance then return it to us in its original condition within 7 days of receipt and a full refund of the goods will be given on receipt of the goods, excluding shipping. We do not cover your shipping costs of returned goods. If you receive an item and it is damaged or you suspect transit damage please contact us within 3 days of receipt so we may remedy this for you. We endeavour to pack items well to lessen the risk of damage in transit.
Lead Time for Delivery:
We aim to post all item(s) via royal mail standard parcel service to you within 3 to 5 working days of receipt of payment if a stock item is purchased. Should you require your item sent recorded delivery please advise us prior to ordering by using the contact us section of this web site. If you require multiple items shipped together please advise us and we will adjust postage costs accordingly due to the size and weight of some items this may not be available.
If an item has been commissioned then we will make arrangements with the purchaser via e-mail to confirm approximate lead time and give regular updates.
Items for sale:
We endeavour to keep all items listed on this web site available for sale but due to the nature of the business I do attend craft fairs and this can unfortunately lead to some items being sold prior to being able update our web site, in such cases should they occur we will offer the person a full refund or to choose an alternative item.